Melbourne western suburbs
Support at Home, Aged Care & NDIS Help in Melbourne
ATN Home Care Services helps seniors, people with disabilities and families access reliable in-home support, including My Aged Care registration guidance, Support at Home guidance, NDIS support and help understanding provider switching.
Free friendly consultation available for families in Melbourne’s western suburbs.
Free guidance for families
Support at Home, My Aged Care, NDIS and switching questions explained in plain English.
Practical in-home support
Personal care, cleaning, transport, social support, respite and home maintenance.
Local Melbourne focus
Sunshine West, Caroline Springs, Deer Park, St Albans and surrounding western suburbs.
About ATN Home Care Services
ATN Home Care Services supports seniors, people with disabilities and families across Melbourne’s western suburbs. We provide practical in-home support and clear guidance so people can remain safe, independent, connected and comfortable at home.
Our multilingual and culturally aware team can help families understand aged care options, Support at Home, My Aged Care registration, NDIS supports and the process of switching providers.
Why Families Choose ATN Home Care Services
Choosing care for yourself or someone you love can feel confusing. ATN keeps the process simple, respectful and family-focused.
Local western suburbs focus
We are focused on supporting families across Melbourne’s west, including Sunshine West, Caroline Springs, Deer Park, St Albans and nearby suburbs.
Clear guidance
We explain Support at Home, My Aged Care, NDIS support and provider switching in simple language so families know the next step.
Family-friendly support
We can speak with clients, adult children, carers and trusted family members who are helping organise support.
Respectful care
Our focus is practical, respectful support that helps people remain safe, independent and connected at home.
Culturally aware team
We understand that language, culture, food, family and routine matter when care is provided at home.
Free first chat
Contact us for a free friendly consultation. No pressure, just help understanding your options.
Free Aged Care & Registration Support
Many families know Mum, Dad or a loved one needs help at home, but they do not know where to start. ATN can help explain the process in simple language.
New to aged care?
We can help you understand My Aged Care registration, prepare for assessment and understand Support at Home options.
Already approved?
We can explain referral codes, service agreements and the next steps to start suitable in-home support.
Helping family?
We can talk with adult children, carers or family members who are helping organise support for someone they care about.
We provide guidance and support, but assessment, eligibility and funding decisions are made through My Aged Care, the NDIS or the relevant government program.
Thinking About Switching Providers?
If you already receive aged care services but feel your support is not meeting your needs, ATN can explain how switching providers works and help you plan the change.
We can help you understand what to check before moving, including your current service agreement, referral code, proposed start date and how to avoid unnecessary gaps in support.
Common reasons families ask about switching include unreliable visits, poor communication, unclear fees, support that no longer matches the person’s needs, or simply wanting a more local and responsive provider.
Free switching guidance is available for families across Melbourne’s western suburbs.
Helpful questions to ask
- Are services reliable and consistent?
- Are you getting the support you were promised?
- Do you understand your current fees and agreement?
- Would another provider suit your needs better?
- Would you like a free second opinion before deciding?
ATN can explain the process, but you remain in control of your choice of provider.
Refer & Be Rewarded
A simple thank-you for recommending ATN Home Care Services to a friend, neighbour or family member.
Join ATN Home Care Services
Eligible new clients who join ATN Home Care Services and remain with us for one month may receive a $200 gift voucher as a welcome thank-you.
Refer a Friend or Family Member
When you refer someone you care about and they start services with ATN for at least one month, they may receive $200 and you may receive $200.
Not Yet Approved?
We can help people understand and prepare for My Aged Care registration at no cost. Voucher eligibility applies after approval, starting services with ATN and completing one month of services.
No Limit on Referrals
There is no limit to how many people you can refer. Referral rewards are subject to continued service engagement and program terms.
Referrals should always be based on the person’s needs, preferences and informed choice. The referrer should tell the person they may receive a referral reward. Referral rewards are not offered for reviews. ATN Home Care Services reserves the right to amend or withdraw this program at any time.
Our In-Home Support Services
Services depend on your assessed needs, support plan, funding and service agreement. Contact us to discuss what may be suitable.
Personal Care
- Support with showering, bathing, dressing and grooming
- Daily living support to help maintain comfort and wellbeing
Domestic Assistance
- Home cleaning, laundry, dishes and general household tasks
- Meal preparation and help maintaining a clean, safe home
Transportation Support
- Transport to medical appointments, shopping and community activities
- Reliable support to help you stay mobile and connected
Social Support & Community Participation
- Individual and group social support
- Help staying connected with family, friends and community
- Support for cultural events, hobbies and recreational activities
Respite Care
- Flexible respite support for families and carers
- Community and centre-based respite options where suitable
Home & Garden Maintenance
- Gardening, lawn care, pruning, hedging and weeding
- General home upkeep and maintenance support
Aged Care & NDIS Support Across Melbourne’s West
ATN Home Care Services is focusing on Melbourne’s western suburbs first, with the Melbourne office listed as the primary local service point.
Common Questions
Can ATN help with My Aged Care registration?
Yes. We can provide free guidance to help you understand My Aged Care registration, Support at Home options and the steps to prepare for assessment.
Can ATN help if I want to switch providers?
Yes. We can explain the switching process, help you understand service agreement considerations and help you plan the move so there is less risk of a gap in support.
Do you support NDIS participants?
Yes. ATN Home Care Services can assist with disability and NDIS-related in-home support, depending on the person’s plan, needs and service arrangement.
What services can ATN provide at home?
Services may include personal care, domestic assistance, transport, social support, respite care and home and garden maintenance, depending on assessed needs, funding, availability and your service agreement.
Is the first consultation free?
Yes. ATN offers a free friendly consultation to help you understand your options before deciding what to do next.
How does the ATN referral program work?
Eligible referrals may receive a voucher after the referred person starts services with ATN and completes one month of active services. Referrals should always be based on the person’s needs, preferences and informed choice.
Do you have a Perth office?
Yes. ATN lists a Perth office in Joondalup WA. The current website and Google promotion focus is Melbourne’s western suburbs first.
Work For Us
Why Work With Us?
Inclusive Culture: We celebrate diversity and inclusion. Whether you're a person with a disability, from a culturally diverse background, or simply passionate about making a difference, you’ll find a welcoming environment here.
Flexible Opportunities: We offer part-time, full-time and casual roles to suit your lifestyle and commitments.
Comprehensive Training: From on-the-job learning to accredited courses, we invest in your professional growth.
Supportive Team: Join a team that values collaboration, empathy and mutual support.
Book a Free Care Consultation
Contact ATN Home Care Services for aged care, Support at Home, NDIS, referral program or provider switching guidance across Melbourne’s western suburbs.
Melbourne Office
PO Box 1102, Sunshine West VIC 3020
Monday - Friday: 9:00am - 5:00pm